Category Archives: Small Business Problems

Alchemy A-Z of being in business: L is for leadership

Alchemy A-Z of being in business: L is for leadership

ChefOne of my clients is struggling with her team, she can’t seem to get them to do what she needs them to do and to be honest they are running rings around her, costing her clients, money, time and stressing her out. In one of our sessions I asked when she was going to step up and be a leader. She rolled her eyes and told me that leaders are born not made, and she was not born to lead. I rolled my eyes right back at her and asked her why she was bothering to run her own business then; if she was born to follow (a safe assumption if she was not born to lead) then surely she should go and get a low level job and be told what to do all day every day? There followed a really interesting conversation on who leaders are, why people want to follow them and what great leaders do and she’s now working hard on being a good leader. The truth is that anyone trying to run anything (e.g. a business, a department, a team) is by definition in a leadership role. And it’s also true that while some people are better, more natural leaders than others everyone can become a leader in some way; we can all improve our leadership skills.

I would go so far as to argue that if you’re in charge of anything you are obliged to improve your leadership skills – you owe it to yourself, your team and the project. If your team aren’t doing a good job then it’s safe to assume that you’re doing a lousy job of leading them. There are countless books and articles on becoming a better leader (my current favourite is The Servant Leader by James A. Autry) but here are my top tips:

  • Accept that not everyone will like you. They won’t all like you whether you’re in charge or not so you might as well have their respect if nothing else.
  • Remember that respect is earned through expertise, track record, reputation and the way we treat others. You might still be working on your expertise or track record but we can all treat those around us with kindness and respect.
  • Treating people well doesn’t mean you have to be a pushover. Remember some of the great teachers you had at school? They probably set clear boundaries and expectations, the class knew exactly how far they could go and what was expected of them. The best teachers at my school dealt kindly but firmly with any bad behaviour or poor performance but knew when to relax and let us have some fun.   We did well in their classes and enjoyed being taught by them. That approach works well in business too.
  • Become a great communicator. Be clear about what you want, when you want it and why you want it. Set the overall context as well as the specific requirement so that the team understands where what they’re working on fits in. Make sure people know why they’re being asked to do something. If there isn’t a good reason think about whether you do need them to do it.
  • Delegate don’t abdicate. Whatever your team is working on is still your overall responsibility so check in with them regularly and make sure that they’re on track – help them out whenever you can; give them what they need to do a great job for you.
  • Be consistent, there’s nothing worse than a leader who blows hot and cold.

How’s my client doing? Well she’s getting there and her business is reaping the benefit.

For more information on how coaching can help you be a better leader please get in touch for a no-obligation chat. You can do this by calling me on 01235 861 311 or emailing me at   I look forward to hearing from you.

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